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I have been using their cashu mint with Mibinits wallet
I think the issue is on that side... and not on Voltz side. ecash cashu and minibits are still in early phase and use it only as testing purposes. I think that Voltz operators didn't know how to help you because they also depend on how cashu and minibits devs are responding to this issue.
I also had some technical difficulties with Minibits app, I contacted directly the dev to identify where is the problem. I always considered those funds as "testing funds".
I have been using their cashu mint with Mibinits wallet
I think the issue is on that side... and not on Voltz side. ecash cashu and minibits are still in early phase and use it only as testing purposes. I think that Voltz operators didn't know how to help you because they also depend on how cashu and minibits devs are responding to this issue.
I also had some technical difficulties with Minibits app, I contacted directly the dev to identify where is the problem. I always considered those funds as "testing funds".
Could be, but the point is they even confirmed that they froze some funds and it coincided with that. What I found the most unprofessional is that they just disabled some funds and didn't post anywhere about it. They just waited for users to contact them after they started having errors. If you compare it to other wallet operators, like Coinos, they immediately made it public here, when they discovered a vulnerability.
If you are interested see also the entire exchange, that I posted here: #880902
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