"We are experiencing systematic issues when users receive lightning payments due to the fact that Muun is NOT a lightning wallet and we've gone through great lengths to conceal the fact that every payment or receive is two on chain transactions.
We brought this on ourselves and this will not be fixed"
No one here will be surprised to hear that. What the hell are fees looking like? If I'm not mistaken, actual fees paid is not very transparent for the average user, but I could be wrong. I don't use the wallet.
as a non technical person, muun is probably the most reliable lightning wallet(more reliable than phoenix or breeze but slightly higher fees)... its the one ive used to most for 'orange pilling'... ie to get people from 0-25000 sats in less than 2 minutes.
Because users mistakenly think this is a convenience. In fact, most users do not need this function. Separate processing of lightning and on-chain can usually save more fees.
They should be running those automatic submarine swaps in Liquid.