0 sats \ 1 reply \ @grayruby 23 Mar \ parent \ on: 🚨 Warning to users about @zbdapp 🚨: Risk of losing your sats! bitcoin
I owned my own business for 15 years. I would never leave a customer query or request or issue sitting for days without addressing. If I couldn't fix it right away I would at least speak to them and say "I understand your issue. It will take some time to get resolved. I am working on it". Customer service is horrible with tech companies. Bitcoin companies included.
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20 sats \ 0 replies \ @eddieoz OP 23 Mar
Me too. I carry the same values in my company. Being transparent to your customer shows at least you have some respect. It tells a lot about the company's values, mainly if it runs sensitive systems like managing financial resources.
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