Can't agree with you fully there Darth. Although like you highlighted I do miss some goodies, I am able to respond to my "customers" which is kinda what users inside my territory are. They get almost instant responses from me because I can get to it from my pocket whilst at work (I don't really do a desk job). So in that respect, I'd say mobile allows me to connect and respond quicker to the users in my territory, which has shown to bear fruit, if people are engaging, you have to catch them whilst they're engaged and keep them that way. If you get to it several hours later, sadly you've probably missed the enthusiasm they had at the time. In this regard mobile has been invaluable, but I do prefer to use desktop when I can.