Yeah I understand your frustration that support team is not answering. The situation with these kind of LN nodes where you cannot control all the aspects is quite complicated. The Greenlight node system where the user control the keys but not the node is a new system and we should use it only as a testing ground for the moment.

I am using Green LN mobile but only as a testing wallet and experimenting. If I lose those funds (small amount) will nto be a big deal for me.

I already lost several amounts with Bitkit and BW LDK, same as testing ground and no responsive support team.

I use several LN wallets and nodes but I use as "day to day spending" ones only those that have a very good history and I have almost full control of the processes. All the rest are just temporary wallets.

Never depend only on a single wallet ! Use multiple wallets.