And ibex pay, as of last May (of 2024) has apparently suspended operations in the United States (but NOT in the rest of the world)!!!
To make a long story short, I was on a work trip and I checked Btcmap.org... 'oh wow' I thought 'there is a restaurant like 30 mins from here' where I can actually spend lightning "in the real world". From my own node! Cool!
'Let's do this!' I thought.
I walked the 30 minutes to dinner to go pay in Bitcoin... 'this is going to be awesome' I thought. (I didn't want to pay for an Uber of course I work too hard for my $$$/sats for that crap!!!)
I get there, 'hey do you take Bitcoin?'
'Yes, yes we do, you scan this [laminated] qr code or... we also have a tablet thing!'
'Well I want to pay in Bitcoin lightning'
'Yes OK we have a tablet for this, the owner really likes crypto he says it is the future...
'And we can call the owner (the employee says) and make sure it is OK!'
'(Me) OK what does the tablet look like? Do you need help? Can you call the owner?'
'It looks like this, the owner has a tablet, here it says... 'ibex pay... we can do it like this'
'GREAT' I say. 'Well for now I'll just have a beer... and how about this item (something from the appetizers list) with bbq sauce on the side please?'
'Sure we'll bring that right out.'
[Drinks the cold beer and has the wings with the bbq sauce ;)]
[A bit later after some tasty wings it's now time to pay]
Me: opens Zeus wallet connected to my own node. (Awww ya let's do this I think...)
'OK here is the total, you see here are the charges (like 15$) now you select the tip... and we just tap accept...'
- The app gives an error message, says something like 'your account isn't valid check settings'
'Uh oh (says the employee) I have to call the owner we will find a way to fix'
'Cool cool' I say, 'Take your time no rush'
- Around 10 minutes later the employee (who was being extremely nice) comes back...
'I'm sorry but we cannot use the ibex pay the app doesn't work in the United States'
Me, incredulous... 'so it doesn't work in the United States?'
'No, I'm sorry but the owner says he is working on a new system'
'There is, this like bar code you can scan here to pay also...' adds the employee.
- I pull out my phone and scan the laminated QR code the employee showed, scan it w/ Zeus Wallet. It's literally just a static Bitcoin address that's been laminated (LOL).
- Right now on-chain fees are around 1$... and for a 15$ meal this doesn't make sense. This is why we have lightning.
- Plus this is not great for privacy for obvious reasons... this is why we have lightning.
- Isn't like paying to a static address in person like... so 10 years ago????
'We also have cash and credit card' says the employee.
'I guess I'll just pay in credit card... but we, who like Bitcoin believe that Bitcoin is the future...' I add.
'Yes the owner says this too, that crypto is the future' says the employee.
- I pay with the credit card, thank the employee for his time, and he asks if "I'll be back" and "where I'm from"...
I explain to him that I'm traveling for work but plan to be back! And so I will come back again because the food was good.
He thanks me again and says 'see you next time' and 'we hope you come back... maybe next time the system will work since "it's the future" he says... wow he is being nice.
And I leave and that's it.
From this encounter I have some thoughts:
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First, WTF America? Really? You made ibex pay leave and due to 'regulatory uncertainty?' Why???
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2nd, the laminated QR code is an improvement from not accepting Bitcoin at all... but it's not much better IMO. Lightning really is the way this should be handled. In addition, I have lightning accessible on my phone not on-chain UTXOs because why would I need them while traveling? For an appetizer at dinner that's not fair. 1000 sats fee to spend 15000 isn't economical obviously. I am all for Bitcoin adoption but not to the point of stupidity ok?
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Thirdly... IBEX pay suspended availability in the US in May approximately... so either folks were paying to the static QR code (not likely) or no-one had tried to pay with Lightning for almost 6 months. The employee mentioned during conversation that he had seen 'some people pay in crypto maybe... less than once a week...' But considering there was no crypto support and only partial Bitcoin support it seems likely way less than that.
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Fourth and I know what you are thinking... Why didn't I try to onboard the employee? Convince the manager? And explain to them how to accept Lightning?! You know, preach the gospel show them 'all those cool apps!'
Well because the employee clearly was a native Spanish speaker, with ESL and he kept referring to it as "crypto" and said he "knew nothing about it". Although he was very nice... trying to explain to him anything about Bitcoin Lightning, at that time, in that bar, would have been very very difficult if not completely fruitless.
The 'owner' wasn't there and wasn't accessible at all.. and honestly how hard is it to set up a BTCPay server or app, or mobile wallet on the tablet, or just a custodial exchange account? Trying to explain any of this to a random employee didn't make sense... and I'm not sure if it's the 'ethical' thing to do anyway to people who just want to sell a Beer and some Chicken Wings.
So my question is: How do we fix this?
There are many sophisticated discussions and people who care deeply about Bitcoin on the internet. Yet among the general public... even when Bitcoin reaches 100k there is almost complete ignorance, and it apparently (?) takes a long time for new technologies to go mainstream.
It's disappointing that ibex pay has had to leave the United States but continues to operate elsewhere. Maybe I could have had 'flyers in hand' about Bitcoin apps and lightning services... but I wasn't prepared for that and it's not fair to me. After all, Btcmap.org said that they took On-chain and Lightning Right???
Maybe. But this really wasn't that kind of bar and I shouldn't have to do this. It should be obvious for folks who come into contact with Bitcoin. After all, how many people (and this was a busy tourist area) have tried to 'pay in Lightning' if the payment processor has been unavailable since May?
It really feels like showing a 'new-model' Playstation to someone who is seeing the Nintendo 64 for the first time... they may be interested in learning about it but there is a huge gap as to what they know and what they 'see.' They are learning what "buttons are on the controller" and we are talking VR and Ray-Tracing. I'm not sure where we go from here we are kinda on the edge.
Thank you.