Dear @LifPay User,
After thorough evaluation and in aligned with regulatory requirements, we have made the difficult decision to temporarily suspend LifPay’s operations. As part of the wind-down process for the wallets, we kindly ask all users to withdraw your bitcoin within the next 60 days.
If you have not withdrawn within 60 days after receiving this information, we will no longer provide any guarantee for the withdrawal, but we will still take necessary measures to protect your assets and continue to provide you with the necessary service in the future.
To request a refund, please follow the steps below:
1. Submit a Refund Request
Please send an email to refund@lifpay.me using the Email account you registered with LifPay and include the following details:
- Your LifPay registered Email address (Tap "Me", go to "Setting", your email will appear under "Account")
- Your Lightning Address (Tap "Me" at the bottom right, and your Lightning address will appear at the top under your name)
- A screenshot of your LifPay wallet balance (The main page)
- A screenshot of one page from your most recent transaction history (Tap "Transactions")
- If you are a bolt card user, please include a screenshot of your bolt card page (Tap "Discover"-"Bolt Cards")
- Your preferred refund method (LN address or BTC address)
2. Processing & Verification
Once we receive your request, our team will verify the details with our database to ensure accuracy before processing the refund.
3. Fund Release & Confirmation
Once your funds have been sent, we kindly ask you to reply and confirm receipt of the refund.
We sincerely appreciate your support and understanding. Thank you for being a part of the LifPay community, and we hope to serve you in other ways in the near future. If you have any questions, please contact us at support@lifpay.me.
Thank you,
The LifPay Team
2025.2.24
2025.2.24